Rani Gilat Return and Refund

We aim to please. If you are not completely satisfied with your purchase, then simply return the unused product(s) in its original unbroken packaging within 14 days of your receipt (of the order) for a refund.

Once we receive your returned order, then we will process your refund of the value of your purchase.  With a diminution of 5% on the purchase for handling fees

Please take special note of the following conditions for returns of in stock items:

– We cannot refund the original freight charges as that cost is not recoverable.

– You will need to arrange for and pay the freight cost for the return of the item(s).

– All returned items must be free from damage and in their original, unbroken packaging, accompanied by all previously enclosed documentation. If these conditions are not met, then it will not be possible to receive a refund.

– All returned items are your responsibility until we receive them at the warehouse. We ask that you carefully pack all returned items to prevent any damage to the products and/or the original packaging.

 

Our return address is:

Rani Gilat

Yehushua Ben Nun St.

Tel Aviv,  Israel

6264306

 

 

Damaged items

While we take the utmost care in packaging your items for delivery, we understand that sometimes mistakes occur in transit. Should there be any damage or breakage, please report it to us via email or telephone within 3 days in order for you to be eligible for a replacement. Our telephone number is +972528891908. our email address is: [email protected]

 We ask that you keep all the packaging materials as well as the damaged or broken pieces, so that you can send us a photo of the same. We will then be able to file a claim and also provide you with a similar replacement.

Exchange

 If you wish to exchange a purchased item for another one.

You shall need to send the Item back to us in the original package, when the item will arrive, as a whole, they we can send you a replacement of your choosing.

 

Cancellation

Cancellation of a transaction in accordance with the Consumer Protection (Cancellation), Htsa”a -2010 and Consumer Protection Act, 1981

Contact information

 If you require additional information, please feel free to contact us as follows:

Email: [email protected]

Telephone: +972528891908